accessibility

accessing our website

We are committed to making our website accessible to all our customers and have an ongoing programme of making useful updates and improvements. We have already introduced several improvements to our website in accordance with guidelines from the Web Accessibility Initiative (WAI) and will continue to make changes over time.

text size

You can change the text size on our site to make it either larger or smaller via your browser settings. Some browsers allow you to magnify the whole page. To change the text size, follow the instructions below depending on which browser you are using:

Internet Explorer

  • Click ‘View' to open the View menu or press ‘Alt’ and ‘V’
  • Select the ‘Text Size’ option or select by pressing ‘X’
  • Choose your preferred text size using your mouse or use the up and down arrow keys
  • Click to select the text size or press ‘Enter’
  • The text size should change to reflect your choice

firefox

  • Click ‘View’ to open the View menu
  • Select the ‘Text Size’ option
  • Select ‘Increase’ or ‘Decrease’
  • The text on our site should change to reflect your choice

safari

  • Click ‘View’ to open the View menu
  • Click on ‘Make Text Bigger’ or ‘Make Text Smaller’ or to use the keyboard shortcuts select
  • ‘Apple’ and ‘+’ (plus) or ‘Apple’ and ‘-’ (minus)
  • The text size on our site should change to reflect your choice

consistent page headings and titles

A consistent heading structure has been used so that page information is compatible with access technology.

contrasting colours

We have taken care to ensure that foreground and background colours on the site contrast effectively. If you want to override the site's colours, you can do this by changing your browser settings.

alternative text for graphics

All graphics and images contain descriptive alt tag attributes (alternative text). Where an image has no importance, the alt tag is set to null to make the site easier to read by all users.

descriptive links

All links have been written to make sense when taken out of context. Where appropriate, we have also added information to let you know if the link will open a new window or if additional software is required to view.

browsers

The following browsers have been tested for compatibility:

  • Internet Explorer (Windows) v7.0 and v6.0
  • Netscape v8.0 (Windows) and v7.0 (Windows and Mac)
  • Firefox (Windows and Mac) v2.0 and v1.0
  • Safari (Mac) v2.0

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UK-based customer helpline

0845 601 0436

Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and form part of the NewDay group of companies. The registered office for these companies is: First Floor, 11 Tower View, Kings Hill, West Malling, Kent ME19 4RL (until 31/10/2014), Two Pancras Square, London N1C 4AG (from 01/11/2014). NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority with numbers 0638085 and 0510571 respectively. NewDay Ltd is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (Ref no: 555318) for the provision of payment services.  aqua is a trademark of NewDay Cards Ltd, which is used under licence by NewDay Ltd.