Contact us

To find out more about the aqua card, how to apply for an account or how to manage your existing account, just get in touch.

By telephone

To report your card lost or stolen call us on:
0845 601 0436* (from the UK)
+44 29 20 818079 (from abroad)

For customer enquiries or to make a payment call us on:  
0845 601 0436*

To make a claim on credit card repayment cover call us on:  
0845 600 6007*

Call Card Care on:       
0870 850 6850*

To activate your aqua card call us on:
0800 028 7777* 

To reset your online account password call our helpdesk on:
0845 850 0519

By post

It’s normally quicker to call and speak with an aqua card advisor on 0845 601 0436*, however if you would like to contact us in writing by post, please do so at one of the following addresses.

For general customer enquiries or to tell us you’re moving house:    
aqua card Services
Customer Care Department
Pitreavie Business Park
Dunfermline
Scotland
KY99 4BS

Should you wish to make a complaint, contact us on:
aqua card Services
Customer Relations
Trinity Road
Halifax
West Yorkshire
HX1 2RG