Contact us

To find out more about the aqua card, how to apply for an account or how to manage your existing account, just get in touch.

By telephone

To report your card lost or stolen call us on:
0845 601 0436* (from the UK)
+44 29 20 818079 (from abroad)

For customer enquiries or to make a payment call us on:  
0845 601 0436*

To make a claim on credit card repayment cover call us on:  
0845 600 6007*

Call Card Care on:       
0870 850 6850*

To activate your aqua card call us on:
0800 028 7777* 

By post

It’s normally quicker to call and speak with an aqua card advisor on 0845 601 0436*, however if you would like to contact us in writing by post, please do so at one of the following addresses.

To apply for an aqua card by post, please return your postal application form to:
aqua Card Services
2nd Floor, Sandringham House
Sandringham Avenue
Harlow Business Park
HARLOW
CM19 5ZL

For general customer enquiries or to tell us you’re moving house:    
aqua Card Services
Customer Care Department
Pitreavie Business Park
Dunfirmline
Scotland
KY99 4BS

Should you wish to make a complaint, contact us on:
aqua Card Services
Customer Relations
Trinity Road
Halifax
West Yorkshire
HX1 2RG

By email

Unfortunately we can’t process aqua card applications by email, however if you would like to receive an application pack in the post, please complete our postal application request form now.

If you’re already an aqua card customer and have a specific question please call us on 0845 601 0436* as we recommend you don’t send us any information on your account by email as we cannot guarantee that it’s secure.

For general enquiries on the aqua card please email us on enquiries@aquacard.co.uk.