Frequently asked questions

We've put together a selection of questions we hope will help if you are an existing customer or you are thinking about applying for one of our credit cards. All you need to do is select the relevant category from the left and click on the question to view the answer.

*Calls to 03 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.
Our lines are open seven days a week, 8am to 9pm Mon-Fri, 9-5pm Sat and 10am-6pm Sunday. Calls may be recorded or monitored for training and security purposes and to help us manage your account.