Reporting a lost or stolen credit card

A lost credit card can be potentially disastrous if it lands in the wrong hands, especially if that card has a high credit limit. Credit card theft is common, so it is crucial that you cancel your credit card as soon as you realise it’s missing to stop thieves propelling you into debt.

Contacting aqua about a lost or stolen credit card

aqua’s friendly customer service helpline operates seven days a week. Please call 0333 220 2691* to report your lost or stolen card and aqua will quickly cancel it and organise a replacement.

*Calls are charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling. Our lines are open seven days a week, 8am to 9pm Mon-Fri, 9-5pm Sat and 10am-6pm Sunday. Calls may be recorded or monitored for training and security purposes and to help us manage your account.

Being alert in public

Always protect yourself against pickpockets by keeping bags and valuables close in public places. Be careful when handing over your credit card in shops or starting a tab in a restaurant or bar. Remain alert at all times and under no circumstances allow your card to be taken out of sight– it is not unheard of for cards to be copied. Known as ‘skimming’, this occurs when data from a card's magnetic strip is electronically copied onto another card. Stay vigilant at all times to protect yourself against credit card theft.