FAQs
We’ve collected together the most commonly asked questions and have tried to answer with as much information as we think you might need.
All you need to do is click on one of the headings below to see a list of relevant questions. Then click on the appropriate question to see the answer.
If you have a question that isn’t covered in the list below, call us now on 0845 601 0436* to speak with one of our customer advisors.
I have lost my aqua card. How do I report this?
As soon as you realise that your card is missing, please telephone us immediately on 0845 601 0436*. The lines are open 24 hours a day, 7 days a week.
