FAQs
We’ve collected together the most commonly asked questions and have tried to answer with as much information as we think you might need.
All you need to do is click on one of the headings below to see a list of relevant questions. Then click on the appropriate question to see the answer.
If you have a question that isn’t covered in the list below, call us now on 0845 601 0436* to speak with one of our customer advisors.
How can I make a payment?
You can register online and make a payment or you can pay by cash, cheque, telephone or post – whichever is easiest. You also have flexibility of being able to pay via a direct debit to cover the minimum payment, full amount due, a percentage of the balance or a set amount each month, whichever you prefer. You can set this up by calling 0845 601 0436* now.
Please note that at the moment your payment cannot be made using the Faster Payment Service (FPS).
If you cannot pay for any reason, please call us on 0845 601 0436* as early as possible and we will do what we can to help.
