As soon as you realise that your card is missing, please call us immediately on 0333 220 2691*. This line is open 24 hours a day, 7 days a week. If you are calling from abroad or in case of an emergency, just ask the operator to reverse the charges to +44 113 244 8986.

We will never ask you to supply personal details in emails. If you do receive a request like this or are worried about the content of emails you receive from us, please let us know straight away on 0333 220 2691*.

You can be safe in the knowledge that we use innovative technology to keep your details secure and have dedicated teams to monitor account activity and intercept any suspicious transactions. If you think a transaction that appears on your statement is suspicious or unauthorised, please call us on 0333 220 2691* and we’ll investigate further on your behalf.

You can also do your bit to keep your identity safe from theft:

•         Always tell us if you’re moving house
•         Keep your statements and receipts safe or dispose of them securely
•         Never give your PIN to anyone else, not even one of our customer services advisors

We have dedicated teams to monitor account activity and intercept any suspicious transactions. If you think a transaction that appears on your statement is suspicious or unauthorised, please call 0333 220 2691*.

If you’re think that your personal details may have been used fraudulently to apply for a NewDay card, please phone our call centre on 0333 220 2691*

You should have all the claim information in the packs sent to you. Alternatively you can call customer services on 0345 600 6007*.