Managing your account and contacting us

  • Can I have more than one cardholder on my aqua credit card account?

    Yes, as long as they’re aged over 18. All you need to do is ask. It’s completely free of charge and is simple to arrange, call our customer services on 0333 220 2691* for more information. Please note that as you are the main cardholder who we have an agreement with, you will be responsible for all use of the additional card. 

  • I need to order a new card. How do I do this?

    It’s easy. Just call our customer services on 0333 220 2691* and ask for a new one.

  • My aqua credit card expires soon. What should I do?

    If your account has been kept in good order, we'll automatically generate a new card 4-6 weeks before your card expires.

  • I would like to close my aqua credit card account. How do I do this?

    Please call customer services on 0333 220 2691*.

  • Can I access my card details online?

    Yes, just click on the 'REGISTER’ tab on the home page and register to access your card details using our Online Account Manager.

  • How can I contact aqua?

    Online: Visit the Online Account Manager

    By phone:
    You can contact aqua by calling 0333 220 2691*.
    If you are calling from abroad, please call +44 113 244 8986

    By post:
    If you would prefer to contact us by post, please write to:

    aqua Card Services
    PO BOX 172
    Sheffield
    S98 1JT

  • How do I tell you if I move house?

    You can either edit your personal details in Online Account Manager or call Customer Services:

    Online: Visit the Online Account Manager

    By phone:
    You can contact aqua by calling 0333 220 2691*.
    If you are calling from abroad, please call +44 113 244 8986

    You can also write to us:
    aqua Card Services
    PO BOX 172
    Sheffield
    S98 1JT

    Please tell us your new address before you move house.

  • How can I opt-out of receiving marketing communications from aqua?

    If you are an existing aqua cardholder and you’d like to opt-out of receiving marketing from us, you can log in to your online portal and update your marketing preferences within the Account Settings section, Contact Preferences. Alternatively, you can call us on 0333 220 2691* and we can make this update for you. We will still contact you to service your account.

    If you don’t have an aqua card and you’d prefer not to hear from us, please call us on 0333 220 2691* and we’ll make sure that your details are removed from our database. If you’d like your details to be removed from postal mailings in general, we suggest that you register this preference with the Mailing Preference Service at www.mpsonline.org.uk

    We will update our systems with your preference straight away, so you will not be selected in future, but please be aware that you may receive marketing that is already in production, for a few weeks.

    *Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

  • I would like to make a complaint. How do I do this?

    We are sorry you need to make a complaint. Please contact us in one of the ways set out here so we can resolve it as soon as possible.