Credit Limit, Statements, Payments, Interest Rates & Balance Transfers

  • I recently applied for an aqua credit card and was accepted. Can you tell me what my credit limit will be?

    We will provide an initial credit limit of between £250 and £1,200 (or between £100 and £300 for aqua start) depending on your individual circumstances and what we believe you can afford to repay comfortably.

  • Can I ask for my aqua credit limit to be increased or decreased?

    Yes, you can ask for your credit limit to be increased (and we will consider your request) or decreased. As a responsible lender, we monitor accounts on an on-going basis to see how you're getting on. 


    It's important that you make your minimum payment on time and keep within your credit limit as this may affect our decision. We need to see that an account is well managed and payments are made on time over a number of months before we can offer you a credit limit increase.

     
    You can reduce your credit limit at any time, simply call our customer services number on 0333 220 2691*.

  • Is there anything I can do to ensure my credit limit can be increased?

    By making your monthly payments on time and keeping within your credit limit this will show that your account is being well managed.

  • What happens if I go over my credit limit?

    We will send you a text/SMS alert message if you’re getting close to your credit limit. If you go over your credit limit at any time during the month you will be charged a fee of £12. This will appear on your next statement. You will also lose any promotional rates applicable to your account at that time.

  • How often do I have to make a payment?

    Each month you'll receive a statement from us showing where and when you used your aqua credit card, together with the amounts you spent. You have to make at least the minimum payment on your outstanding balance every month, which is an amount equal to the total of any interest, default charges plus 1% of the balance shown on your statement (minimum £5). If your balance is less than £5 then you must repay the full amount. Credit cards are suitable for short term borrowing and so you should avoid paying only the minimum monthly amount long term.

    As an aqua customer, you can also enjoy the benefits of changing your monthly payment date up to twice a year to suit your personal circumstances.

  • What should I do if I don't receive a statement each month?

    If you have a balance or if there has been any activity on your account you should receive a statement.  If you have a balance and you have not received a statement, please call 0333 220 2691* and our customer services team will be able to help you.

    You can register for eStatements through your Online Account Manager, and we will notify you by email when your next statement is ready to view.

  • Can I change the day that my payment is due?

    As an aqua customer, you can enjoy the benefit of changing your monthly payment date up to two times a year.

  • I have lost a statement. Please can you send me a copy?

    Please call Customer Services on 0333 220 2691* and they will be able to help you. There is an admin charge of £5 for duplicate statements. If you are registered for eStatements, you can access your previous 6 statements through your Online Account Manager for free.

  • How often will I receive a statement for my aqua credit card?

    You will receive your aqua credit card statement monthly when you have a balance, or if there is any activity on your account.

  • Where on my statement does it tell me how much I need to pay, what my credit limit is and how much credit I have available?

    To check the amount due, your credit limit and how much credit you have available, please look at the first page of your statement. You’ll find it on the first page of your statement. It provides a quick overview of your account and shows all of these things.

    If you have any questions about these, please feel free to call our customer services team on 0333 220 2691*.

  • How long does it take after I make a payment before I can start using my aqua credit card again?

    If you’ve reached or exceeded your credit limit, it will take between 1-7 working days (depending on type of payment made) for your payment to clear. So you should wait before you try to use your aqua credit card again.

    If you’ve not reached your credit limit and have available credit you can continue using your card.

    Payment clearing times:

    • Online – 1 working day
    • At any bank (using Giro Credit Slip) – 5 working days
    • Online and telephone banking – 1 working day
    • Post – 7 working days
  • Can I change the date that my statement is sent?

    As an aqua customer, you can change your monthly payment date up to this twice a year. This will mean that the date that your statement is sent also changes. 

  • Can I make more than one payment each month?

    Yes, you can make as many payments as you like each month. Just make sure that you make at least the minimum payment each month, which is an amount equal to the total of any interest, default charges plus 1% of the balance shown on your statement (minimum £5) by the payment due date on your statement. If your balance is less than £5 then you must repay the full amount. If you pay by Direct Debit, your usual payment will still be taken regardless of any additional payments made. Your payments must have cleared by the due date that appears on the statement.

  • Can I still make a payment even if I don't receive a statement?

    If you have a balance on your account, or if there is any activity on your account, you should receive a statement each month. If you don't please call our customer services team on 0333 220 2691*. You must still make at least your minimum payment by the due date.

    You can make payments at any point during the month even if you haven't received your statement yet. You can also make more than one payment a month. Just remember to make sure you pay at least the minimum payment each month by the due date, which is an amount equal to the total of any interest, default sums plus 1% of the balance shown on your statement (minimum £5). If your balance is less than £5 then you must repay the full amount.

  • Do I have to pay everything I owe on my aqua card each month?

    You can choose to pay the full amount or any other amount you wish as long as you make at least the minimum payment which is an amount equal to the total of any interest, default charges plus 1% of the balance shown on your statement (minimum £5). If your balance is less than £5 then you must repay the full amount. Credit cards are suitable for short term borrowing and so you should avoid paying only the minimum payment amount long term. 

  • Can I pay by Direct Debit?

    Yes. You have the choice of setting up a Direct Debit to cover at least the minimum payment, the full amount due or a set amount each month (where this is less than the minimum payment shown on your statement, the minimum payment due will be collected). For more details or to arrange a Direct Debit, please call 0333 220 2691*.

  • How do I find out when my payment is due each month?

    You can find out when your payment is due on your monthly statements. Just take a look at the first page of your statement. But don't forget, as an aqua customer, you can enjoy the benefit of being able to change your monthly payment date to suit you up to twice a year.

    Payment clearing times:

    • Online – 1 working day
    • At any bank (using Giro Credit Slip) – 1 working day
    • Online and telephone banking – 1 working day
    • Post – 7 working days
  • What is the postal address for aqua card payments?

    aqua Card Services
    PO BOX 172
    Sheffield
    S98 1JT

    Please remember to allow 7 working days for your cheque payment to reach us.

  • How can I make payments?

    You can pay by:

    1. Direct Debit: this will need to cover at least the minimum payment, a set amount, or the full amount due. You can set up a Direct Debit via your Online Account Manager or by calling Customer   Services on 0333 220 2691*
    2. Online and telephone banking through your own bank. Our account details can be found in your monthly statement.
    3. Card: either online using the Online Account Manager, on the phone by calling us on 0333 220 2691*
    4. We also accept payment using the Faster Payment Service (FPS).
    5. Cheque: via post or in any UK bank displaying the Mastercard logo (you will need to complete the Bank Giro Credit slip)
  • How are payments assigned against the amount I owe aqua?

    We charge different interest rates according to the different ways you use your aqua credit card, for example the interest rate charged for cash withdrawals is different to the interest rate charged for purchases. Whenever you make a payment to your account which is less than the total amount outstanding, we pay off amounts charged with the highest rate first, then those amounts with interest at the next highest rate, and so on down to the lowest rate of interest.

  • I can't afford to make a payment this month. What should I do?

    If you cannot make a payment for any reason, please call us on 0333 220 2691* as early as possible and we will do what we can to help. 

    If you are struggling with financial difficulties you may benefit from some free and impartial advice. You can contact:

    •         National Debt Line on 0808 808 4000 or online.
    •         Money Advice Service on 0800 138 7777 or online
    •         StepChange on 0800 138 1111 or online
  • What happens if I don't make a payment or my payment is late?

    If you don't make at least the minimum payment by the payment due date, as shown on your statement, you will be charged a late fee of £12. Any promotional rates applicable to your account at that time would also be withdrawn.

    Please remember if you can't make a payment for any reason, please call us on 0333 220 2691* as early as possible and we will do what we can to help.

    If you are struggling with financial difficulties you may benefit from some free and impartial advice. You can contact:

    •         National Debt Line on 0808 808 4000 or online.
    •         Money Advice Service on 0800 138 7777 or online
    •         StepChange on 0800 138 1111 or online
  • What rate of interest am I paying for my aqua credit card?

    You can find the interest rates on your latest monthly statement.

  • Can I transfer the balance from another credit or store card onto my aqua credit card?

    Yes, you can transfer balances from most credit cards and store cards. Each transfer must be a minimum of £100. Each time you make a balance transfer you’ll be charged a minimum of £3 or 3% of the balance transfer value, whichever is greater. You can transfer balances from as many other cards as you want up to 90% of your available credit limit.

    You cannot transfer balances from store cards or any other card provided by NewDay. If you go over your credit limit, don’t make your minimum payment or miss a payment, you will lose any promotional balance transfer rate.

  • How can I check my balance transfer has been successful?

    Once we’ve approved your request to transfer a balance, it usually takes just one working day to reach the lender holding your other account. You should continue to make payments to your other credit card issuer(s) until your balance transfer is processed, they receive payment from us, and your transferred balance appears on that account. 

  • What impact does a balance transfer have on my Direct Debit?

    If you have a Direct Debit set up to pay off your balance in full each month, you can call us on 0333 220 2691* to amend your  instruction to cover your minimum monthly payments so that you can take full advantage of your balance transfer.

    If you usually repay your balance in full each month, please be aware that if you leave your balance transfer on your account, we will charge interest on purchases you make from the point that those purchases are added to your account balance. This means that no interest free period will apply to those purchases until your outstanding balance, including the balance transfer, is paid in full.