We will provide an initial credit limit of between £250 and £1,200 (or between £100 and £300 for aqua start) depending on your individual circumstances and what we believe you can afford to repay comfortably.
Yes, you can ask for your credit limit to be increased (and we will consider your request) or decreased. As a responsible lender, we monitor accounts on an on-going basis to see how you're getting on.
It's important that you make your minimum payment on time and keep within your credit limit as this may affect our decision. We need to see that an account is well managed and payments are made on time over a number of months before we can offer you a credit limit increase.
You can reduce your credit limit at any time, simply call Customer Services. You can also choose how you would like us to manage your credit limit preferences.
You can do this online using Online Account Manager or by using our automated customer service line.
You can choose from one of the following options:
It is important you make at least your contractual minimum payment on time every month and keep within your credit limit as this may affect our decision. We recommend that you make at least the Payment Requested shown in your statement each month. We need to see an account is well managed and payments are made on time over a number of months before we will consider increasing your credit limit. We also take into account how you manage accounts and other matters when considering whether you are eligible for a credit limit increase.
We will send you a text/SMS alert message if you’re getting close to your credit limit. If you go over your credit limit at any time during the month you will be charged a fee of £12. This will appear on your next statement. You will also lose any promotional rates applicable to your account at that time.
Each month you'll receive a statement from us showing where and when you used your aqua credit card, together with the amounts you spent. You must pay at least the contractual minimum payment every month, which is an amount equal to the sum of interest, default fees plus either 1% or 3.25% of the full amount you owe, as shown on your statement (minimum £5). If you owe less than £5 then you must repay the full amount. Credit cards are suitable for short term borrowing and so you should avoid paying only the minimum monthly amount long term. You will also need to pay any arrears or over limit amount, which are due immediately.
You may see a Recommended Extra Payment appear on your statement, as part of your Payment Requested. This is an additional amount on top of your contractual minimum payment that we recommend you pay to clear your balance faster and to help ensure your account does not fall into Persistent Debt.
You can contact us to change your monthly payment date to suit your personal circumstances. This can be changed up to three times a year.
If you have a balance or have used your card, you should receive a statement every month If you have a balance and you have not received a statement, please call Customer Services who will be able to help you.
Alternatively, you can register for Online Account Manager, and we will notify you by email when your next statement is ready to view.
As an aqua customer, you can enjoy the benefit of changing your monthly payment date to suit you. You can change this up to three times a year.
Please call Customer Services and they will be able to help you. There is an admin charge of £5 for duplicate statements. Alternatively, you can register for Online Account Manager, where you can view your last 6 months’ of statements online at any time.
You will receive your aqua credit card statement monthly when you have a balance, or if there is any activity on your account.
To check the amount you need to repay, your credit limit and how much credit you have available, please look at the summary of your account. You’ll find it on the first page of your statement. or online using your Online Account Manager. It provides a quick overview of your account and shows all of these things.
If you have any questions about these, please feel free to call Customer Services.
If you have not already reached your credit limit and have available credit you can continue using your card. If not, please allow up to 7 working days for your payment to clear before you try to use your aqua credit card again.
Usual payment clearing times:
As an aqua customer, you can enjoy the benefit of changing your monthly payment date to suit you. What’s more, you can change this three times per year free of charge.
Yes, you can make payments towards your outstanding balance at any time. Just make sure that you make at least the contractual minimum payment each month. You need to also ensure you pay any arrears or overlimit amount immediately.
You may see a Recommended Extra Payment appear on your statement, as part of your Payment Requested. This is an additional amount on top of your contractual minimum amount which we recommend you pay to clear your balance faster and help ensure your account does not fall into Persistent Debt.
Your payment must have cleared by the due date that appears on your statement. Please note that if you pay by Direct Debit and make additional payments before your payment due date, your Direct Debit may be reduced.
Each month you’ll receive a statement from us showing where and when you used your aqua credit card, together with the amount you spent. You can choose to pay from a range of options including the full outstanding balance, the Payment Requested, a Boosted Payment or the contractual minimum payment.
You should always try to pay as much as you can afford each month – this will help you clear down your balance faster and save on interest.
Yes. You have the choice of setting up a Direct Debit to cover at least the minimum payment, the full amount due or a set amount each month (where this is less than the minimum payment shown on your statement, the minimum payment due will be collected). For more details or to arrange a Direct Debit, please call 0333 220 2691*.
Setting up a Direct Debit can take up to 6 working days (not including, where relevant, the working day on which you request it). Please be aware your bank may cancel your Direct Debit if it has been dormant for 13 months
When you set your Direct Debit up we will tell you if it will be ready in time for your upcoming payment due date. If it isn’t, we will ask you for a manual payment to cover your upcoming Payment Due Date. Your Direct Debit will be ready to take a payment the following month.
Once you have set up your Direct Debit we will send you an email or SMS the next working day advising that your Advance Notice document and Direct Debit guarantee can be viewed in the Online Account Manager. These documents will also give you further information on your Direct Debit set up. We will post these documents to you if you have not provided us with an email or SMS.
If you make an additional payment 3 or more working days before your payment due date your Direct Debit amount will reduce by the amount you have paid. We will send you an alert advising you if your payments have changed your Direct Debit amount through the month.
Yes, you can change your Payment Due Date 3 times a year. The change will always be made AFTER your upcoming payment due date. If you wish to change your payment due date please call customer services.
You can find out when your payment is due on your monthly statement or on your Online Account Manager. Just take a look at the summary on the first page of your statement.
aqua Card Services
PO BOX 172
Please remember to allow 7 working days for your cheque payment to reach us and please do not send cash payments in the post.
You can pay using any of the methods shown on your statement including online using Online Account Manager, using your online or telephone banking, by cheque or by phone – whichever works best for you. Or if you prefer, you can choose from various Direct Debit options including making the payment requested on your statement, a Boosted Payment, the full outstanding balance, your contractual minimum payment or a fixed amount (if you set up a Direct Debit for a fixed amount and this is less than the contractual minimum payment (together with any arrears due), this amount will be collected to keep your account up to date). You can set up a Direct Debit via your Online Account Manager in the ‘Payments & Transfers’ section. Alternatively, you can call Customer Services on 0333 220 259. Opening hours are: Monday to Sunday 8am to 9pm.
Please remember that if you cannot make your payments for any reason, please let us know as soon as possible. Please call Customer Service and we will do what we can to help.
We charge different interest rates according to the different ways you use your aqua credit card, for example the interest rate charged for cash withdrawals is different to the interest rate charged for purchases. If you don’t pay your balance in full, we will allocate payments to your balances on your statement with the highest interest rates before balances with lower interest rates. There are some exceptions to this including the way we allocate payments to any instalment or PayDown plan. For further details, please refer to the ‘How do we apply payments to different balances?’ section in your Credit Card Agreement.
If you cannot make a payment for any reason, please call Customer Services as early as possible and we will do what we can to help.
If you are struggling with financial difficulties you may benefit from some free and impartial advice. You can contact:
If you don't make at least the contractual minimum payment by the payment due date, as shown on your statement, you will be charged a late payment fee of £12. We will also report the missed payment to credit reference agencies. This might make it harder and more expensive for you to get credit in the future.
Failing to keep up with your repayments will also result in any promotional offers being withdrawn and you will have to pay the standard purchase rate on these amounts.
Please remember if you can't make a payment for any reason, please call Customer Services as early as possible and we will do what we can to help.
If you are struggling with financial difficulties you may benefit from some free and impartial advice. You can contact:
You can find the interest rates on your latest monthly statement.
Yes, you can transfer balances from most credit cards and store cards. Each transfer must be a minimum of £100. Each time you make a balance transfer you’ll be charged a minimum of £3 or 3% of the balance transfer value, whichever is greater. You can transfer balances from as many other cards as you want up to 90% of your available credit limit.
You cannot transfer balances from store cards or any other card provided by NewDay. If you go over your credit limit, don’t make your minimum payment or miss a payment, you will lose any promotional balance transfer rate.
It normally takes three hours for a Balance Transfer to be completed, depending on the processing times and type of payment process employed by your bank. Outside of working days or after 3pm on working days, and on Bank Holidays and weekends, your Balance Transfer will be processed on the next working day.
If you have a Direct Debit set up to pay off your balance in full each month, you can call us on 0333 220 2691* to amend your instruction to cover your minimum monthly payments so that you can take full advantage of your balance transfer.
If you usually repay your balance in full each month, please be aware that if you leave your balance transfer on your account, we will charge interest on purchases you make from the point that those purchases are added to your account balance. This means that no interest free period will apply to those purchases until your outstanding balance, including the balance transfer, is paid in full.
Following changes to the law, from 13 January 2018 you can allow an authorised Third Party Provider (TPP) to have access to your online servicing account. These TPPs are sometimes known as Account Information Service Providers and offer such services as the ability for you to look at all your bank and credit card accounts through one Mobile App or Website. You can only use a TPP where you have registered for Online Account Manager.
If you choose to use a TPP, please ensure you understand how their service works, such as how they access your account with us and how they will protect your data. Please be aware that:
When you enter into a credit agreement with us, you explicitly consent to us accessing, processing, and retaining any information you provide to us, for the purposes of providing payment services to you.
Please note that this does not affect any rights and obligations you or we have under the Data Protection Legislation and you may withdraw this consent by closing your account. If you do this, we will stop using your data for this purpose, but may continue to process your data for other purposes as set out in our Privacy Notice.