by telephone
To report your card lost or stolen call us on:
0845 601 0436 (from the UK)
++44 113 244 8986 (from abroad)
For customer enquiries or to make a payment call us on:
0845 601 0436
To make a claim on credit card repayment cover call us on:
0845 600 6007
To make a claim on Card Care cover call us on:
0870 850 6850
To activate your aqua card call us on:
0800 028 7777
To reset your online account password call our helpdesk on:
0845 850 0519
by post
It’s normally quicker to call and speak with an aqua card advisor on 0845 601 0436, however if you would like to contact us in writing by post, please do so at one of the following addresses.
For general customer enquiries or to tell us you’re moving house:
aqua card Services
Customer Care Department
Pitreavie Business Park
Dunfermline
Scotland
KY99 4BS
Should you wish to make a complaint, contact us on:
aqua card Services
Customer Relations
Trinity Road
Halifax
West Yorkshire
HX1 2RG