Contact us

Have a question about your account or need some help?

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Popular questions answered

  • Managing my card

    I've lost my Aqua credit card. How do I report this?

  • Payments & transactions

    How can I make a payment?

  • Balance & statements

    Can I use my card to withdraw money from a cash machine and is there any charge?

  • Your online account

    What can I do through the App or Online Account Manager?

We’re here for you

Have a question about your account or need some help?

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Our app

You can use the app to manage your account, including making payments and viewing your latest balance and transactions.

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By phone

Call 0333 220 2691
Our friendly customer services team is ready to help you six days a week:

Monday to Friday – 9am to 6pm, Saturday – 9am to 4pm, Sunday – closed

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By post

Write to us at:

Aqua Customer Services
PO Box 173
S98 1JW

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Need to make a complaint?

We’d like to help sort things out for you. Follow the link below to get started.

See Aqua’s complaints procedure