Contact us

We’re here for you

Have a question about your account or need some help? 


You can get in touch online at any time and our friendly customer service team are here to help you six days a week:

• Monday to Friday – 9am to 6pm

• Saturday – 9am to 4pm

• Sunday – Closed


Manage your account easily by logging into your Online Account Manager.


Not registered to manage your account online? Register today.



Our app

You can use the app to manage your account, including making payments and viewing your latest balance and transactions:



By post

While it’s usually quicker to call us or send a message online, you can also get in touch by post. Please send your enquiry to:


Aqua Customer Services

PO BOX 173


S98 1JW

By phone


*Calls are charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling. Calls may be recorded or monitored for training and security purposes and to help us manage your account.

To report your card lost or stolen:

(from the UK)

(from abroad)

Please let us know as soon as you find out your card is missing. We’ll cancel your card immediately, protecting your account from fraud. We’ll also arrange to send you a replacement card as quickly as we can, so you’re not left in the lurch.


For customer enquiries or to make a payment:


To activate your Aqua card:

The automated process will help you activate your card quickly and easily.



Need to make a complaint?


We want to help fix any problems that might arise. Get in touch and we’ll do everything we can to help.