Frequently Asked Questions
See below commonly asked questions, or check out our handy guide to Google Pay.
Which devices does Google Pay work with?
You can use Google Pay on most Android™ devices, as long as they run Android KitKat® 4.4 or above and have near-field communication technology (NFC).
More information can be found here:
How do I add my Aqua card to Google Pay?
The easiest way to add your Aqua card to Google Pay is via the Aqua app, if you haven’t already, download it today from Google Play. Once in the app, follow the following instructions to add your card to Google Pay:
• In the ‘My Card’ tab select ‘Add Card to G Pay’
If you don’t have the Aqua app, or prefer to add your card directly from the Google Pay app:
• Open the Google Pay app
• Open the Payment tab
• Select ‘+ Payment method’
• Follow the instructions to add your card to your Google Pay app
How do I make my Aqua card the default card?
Open your Google Pay app and drag the card to the front.
How do I use Google Pay with my phone?
Paying in stores:
To pay with Google Pay, wake up your Android phone and hold it near the reader until you see a check mark.
Paying in apps and on websites:
Select Google Pay at checkout and confirm your purchase.
Is my card information protected?
Google Pay does not send your real card number to the merchant, instead a single-use virtual account number is assigned. Your Aqua card details are not stored on your device and your phone is required to be unlocked for all payments over £45.
Can I continue to use Google Pay if I go overlimit or miss a payment?
No, if you have gone overlimit or miss a payment your card will not work on Google Pay.
How much can I spend using Google Pay?
You can make payments for any amount so long as your credit limit allows, but some merchants apply a contactless limit of £45. Transactions made in-app and online are not limited to a specific amount.
What if I lose my device?
If your phone has been lost or stolen, or compromised in any other way, you will need to call our Contact Centre on 0333 220 2691* immediately to disable your card in Google Pay. You can use Find My Device to lock it, via the following link:
You can then secure it with a new password, or erase your personal data. Your physical card will not be disabled if you request to only disable Google Pay.
What if I lose my card?
After reporting your card lost or stolen, your new physical card will be sent in the post, and your card in your Google Pay wallet will be immediately linked to your new physical card, allowing you to spend via Google Pay whilst you wait for your physical card to arrive.
Where can I use Google Pay? Can I use it abroad?
Google Pay can be used anywhere you see the Google Pay or Contactless icons around the world.
Can I use Google Pay to pay in an app?
Yes, Google Pay can be used anywhere you see the Google Pay or Contactless icons.
Can additional cardholders add their card to Google Pay?
Yes, additional cardholders can add their card to their Google Pay.
*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.