Frequently Asked Questions
Managing Your Account and Contacting Us
Managing Your Account and Contacting Us
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Can I have more than one cardholder on my Aqua credit card account?
Yes, as long as they’re aged over 18. All you need to do is ask. It’s completely free and simple to arrange, just call our customer services on 0333 220 2691* for more information. Please note that, as you are the main cardholder and the person we have an agreement with, you will be responsible for all use of the additional card.
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I need to order a new card. How do I do this?
It’s easy. Just call our customer services on 0333 220 2691*, ask for a new one and we’ll take care of everything.
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My Aqua card expires soon. What should I do?
If you’ve kept your account in good order, we'll automatically generate and send out a new card 4-6 weeks before your card expires.
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I would like to close my Aqua credit card account. How do I do this?
Please call customer services on 0333 220 2691*.
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Where can I access my card details?
You can access your account details via our Online Account Manager and the Aqua Card app. If you haven’t registered for the Online Account Manager, just click on the ‘REGISTER’ tab at the top of any page on the Aqua website. You can download the App via The App Store or Google Play.
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How can I contact Aqua?
Online:
Visit your Online Account Manager or via the Aqua Card app.
By phone:
You can contact Aqua by calling 0333 220 2691*.
If you are calling from abroad, please call +44 113 244 8986
By post:
Please write to
Aqua Card Services
PO BOX 172
Sheffield
S98 1JT
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How do I tell you if I change address?
Please tell us your new address before you move house. You can either change your personal details in your Online Account Manager or call customer services on 0333 220 2691*. If you are calling from abroad, please call +44 113 244 8986.
You can also write to us at:
Aqua Card Services
PO BOX 172
Sheffield
S98 1JT
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How do I opt out of receiving marketing communications from Aqua?
If you are an existing Aqua cardholder and you’d like to opt-out of receiving marketing from us, you can log in to your Online Account Manager and update your marketing preferences in the Account Settings section, under Contact Preferences.
Alternatively, you can call us on 0333 220 2691* and we’ll make this update for you. We will still contact you to service your account.
If you don’t have an Aqua card and you’d prefer not to hear from us, please call us on 0333 220 2691* and we’ll make sure that your details are removed from our database. If you’d like your details to be removed from postal mailings in general, we suggest that you register this preference with the Mailing Preference Service at www.mpsonline.org.uk
We’ll update our systems with your preference straight away, but please be aware that for a few weeks you may receive marketing that is already in production.
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I’d like to make a complaint. How do I do this?
If you’d like to provide feedback or make a complaint, please contact us in one of the ways set on our complaints page so we can resolve it as soon as possible.
*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.